Scope, access, and coverage are agreed with your team.
Practical support. Defined responsibilities.
The day-to-day work
A clear queue. A useful handoff.
Define the recurring work and the evidence your team needs to review it. These building blocks become a role-specific operating plan.
Maintain communication preferences and approved contact details
Prepare routine update drafts from attorney-supplied status notes
Coordinate client meeting requests and follow-ups
Route legal questions and complaints to the supervising team
What comes back to your team
Work you can see and review.
Client communication register
A working record with source references, current status, and the person responsible for the next step.
Approved status-update drafts
A focused view of missing inputs, unanswered questions, and items that need your decision.
Outstanding-question queue
A dated handoff that distinguishes completed work from pending review and unresolved exceptions.
Put the role into practice
From the first brief to the final check.
Prepare
Give the role a reliable starting point.
Provide approved message templates, contact permissions, matter-team responsibilities, and the topics that require attorney review. Define expected response windows and an escalation path when a client raises an urgent concern.
An example working day
A practical handoff
A client asks whether a hearing date has changed and what the change means. The assistant checks the approved calendar, drafts the confirmed scheduling update, and sends the question about legal implications to the attorney.
Illustrative workflow, not a client case study.Review
Check the work before closing the loop.
Confirm the matter, recipient, source status, and approval before sending. Keep an unanswered legal question open even when an administrative acknowledgment has been delivered.
Your systems, your permissions
Fit the role to your environment.
Tool familiarity is considered when defining the role. Your team approves every platform, access level, and source of truth.
ClioMyCaseLawmaticsMicrosoft Outlook
Platform names describe possible working environments, not endorsements or a promise of certification.
Before you start
A few useful questions.
What should we prepare for client update coordination?+
Provide approved message templates, contact permissions, matter-team responsibilities, and the topics that require attorney review. Define expected response windows and an escalation path when a client raises an urgent concern.
How will we know what is complete?+
Confirm the matter, recipient, source status, and approval before sending. Keep an unanswered legal question open even when an administrative acknowledgment has been delivered.
Which decisions remain with us?+
Lawyers provide legal advice, interpret events, and make commitments about a matter. The assistant does not predict outcomes, explain legal strategy, or disclose information beyond the authorized recipient group.
Can the role work in our existing tools?+
We scope the role around your approved systems, including environments such as Clio, MyCase, Lawmatics. Access, training, and the final tool requirements are confirmed before the role begins.